For most telecom providers, billing is the automated part and getting paid is not. Bank details are chased after the contract is signed, Direct Debits are keyed into a separate portal, and failed payments surface weeks later at reconciliation.

Today that gap closes. anvil, the business management platform for telecoms and service-based businesses, has partnered with GoCardless, the bank payment network trusted by more than 100,000 businesses worldwide, processing over US$130bn a year across 30+ countries.

The integration builds payment collection directly into the Anvil Hub billing cycle: Direct Debit set up as the contract is signed, collections triggered by the bill run, and failures fed back the instant they happen. From signed contract to collected cash inside one platform.

The Launch: Payments Become Part of the Platform

The partnership connects anvil billing engine directly to the GoCardless bank payment network, removing the separate payment portal and the re-keying, exporting and manual tracking that came with it from the billing-to-cash cycle.

It reflects a wider shift in telecoms software: providers consolidating CRM, operations, billing and now payments onto one business management platform, because every gap between systems is somewhere revenue leaks and admin accumulates.

The commercial case is well documented. Research published by GoCardless with the Federation of Small Businesses (2025) found 61% of small businesses say late payments hold their business back, and 52% forfeit late payments up to ten times a year rather than chase them. GoCardless's own analysis finds 11–15% of uncollected funds typically turn into bad debt.

For recurring-revenue businesses which is what every telecom reseller and MSP is automating collection is as fundamental as automating the invoice.

What the Partnership Brings

The integration automates the full journey from signature to settled ledger. Four things change on day one.

Direct Debit set up at the point of order

Payment set-up now happens at the first customer touchpoint: the point of order. Customers enter their bank details and authorise their Direct Debit inside the electronic contract as they sign. Anvil Hub passes the details to GoCardless, which creates the customer and mandate - ready for every future payment, with no re-keying into a separate portal, and no chasing bank details after the deal is done.

One request from bill run to collection

Once a bill run completes, users submit a single request that both sends the collection instructions to GoCardless and marks the corresponding invoices paid without leaving the Anvil Hub platform. No exports, no uploads, no duplicated effort on every billing cycle.

Failed payments retried automatically

GoCardless manages the collection process using Success+, its AI-powered retry tool, which automatically retries payments that fail recovering, by GoCardless's published figures, up to 70% of failed payments without anyone lifting a finger.

A ledger that's always right

If a payment cannot be collected, Anvil Hub is notified instantly and updates its records. Finance teams get an accurate, real-time view of paid and outstanding bills no manual tracking, no month-end surprises, and credit control that acts while a failed payment is still recoverable.

Together, that means less admin on billing day, faster cash into the business, fewer write-offs, and collections capacity that scales with the customer base rather than the finance team.

How to Get Set Up

Getting started is deliberately simple.

• Existing anvil customers can have the GoCardless integration switched on within their platform speak to the anvil team on 0800 048 4848 or email sales@anvilhub.com and they'll take you through enabling it for your billing runs and e-contracts.
• New to anvil? The payments integration comes as part of the wider platform CRM, operations, billing and compliance for telecom providers in one system. Book a walkthrough and see the full journey on your own numbers: contract signature, mandate creation, bill run, collection and reconciliation, end to end.
• For your customers, there's nothing to install and nothing new to learn. They simply authorise their Direct Debit as they sign their contract one step, at the moment they're already committed and every future payment is handled from there.

Conclusion

The measure of a modern billing platform is no longer how quickly it produces invoices it's how little sits between a signed contract and cleared funds. This partnership removes what sat between: the separate portal, the re-keyed details, the failures discovered a month late.

For managing directors and finance teams, the outcome is practical: better working capital, cleaner books, less admin and a more professional experience for every customer from the moment they sign.

The anvil × GoCardless integration is live now. To switch it on, or to see the full signed-contract-to-collected-cash journey for your business, enquire today call 0800 048 4848, email sales@anvilhub.com, or discover more at anvilhub.com.