We are thrilled to announce that we have been recognised as the winner of the CNA Best Reseller Innovation award 2024! This prestigious honour highlights our commitment to delivering cutting-edge solutions to our customers.

The award judges said: “Fidelity Group’s anvil offers a unique alternative to traditional software packages in the telecommunications industry by integrating CRM, compliance, billing, accounts, and contract management under one roof, negating the need to move between multiple platforms. anvil is proven to increase efficiency and reduce costs, allowing companies to run their businesses more effectively. This is underpinned by fully integrated PowerBI reporting.”

What does this award mean?

The Best Reseller Innovation award is given to businesses that introduce a new, innovative solution and successfully bring it to market, driving value for end users. It celebrates creativity, forward-thinking, and the ability to solve real-world challenges through technology. Winning this award is a testament to our team’s dedication to innovation and customer success.

What made our solution stand out?

At the heart of our success is a deep understanding of our customers’ needs and the rapidly evolving telecoms landscape. Our innovative solution, a business management system called anvil, was developed to tackle the most pressing challenges businesses face today. Key features include:

• Unification: Unlike fragmented solutions, anvil delivers a fully integrated experience that connects multiple operational facets within a single platform. Resellers can manage leads, sales, billing, and customer data without the hassle of switching between disparate tools.
• End-to-end Workflow: Efficiently manage a large volume of work without switching between platforms, enhancing efficiency, reducing errors and ultimately increasing customer satisfaction.
• Compliance: anvil is designed to meet the latest OFCOM regulations, including support for the One Touch Switching initiative, ensuring that resellers can operate confidently within the legal frameworks and avoid costly penalties.
• Contract Management System: Move away from traditional supplier-file-led invoicing and deliver your invoices on the first day of the month with our contract management tools, speeding up payment collection and taking the stress out of monthly cashflow.

The impact on our customers

Our innovative solution has already made a significant impact on our customers, helping them overcome challenges in communication, connectivity, and business operations. Benefits our clients have seen include:

• Increased Efficiency: Streamlining their communications infrastructure has saved customers valuable time and resources.
• Cost Savings: Our clients have reported substantial reductions in operational costs, thanks to our scalable pricing models and the elimination of redundant systems.
• Enhanced Collaboration: With improved connectivity and communication tools, teams can collaborate more effectively, regardless of location.

Driving the Future of Telecoms Innovation

Winning this award reinforces our commitment to pushing the boundaries of what’s possible in the telecoms industry. We are shaping the future of communication technologies by delivering powerful, future-proof solutions that enable our customers to thrive in a fast-paced digital world.

As we celebrate this incredible award, we are already focused on the future. With a commitment to innovation and customer success, we will continue to develop our business management system and build on the momentum of this award-winning solution.

If you would like to speak to one of our experts to find out more about anvil, please click here or call us today on 0800 048 4848.