1. Built-In OFCOM Price Increase Management Tools

With OFCOM tightening regulations around price increase transparency, telecoms providers must now clearly display whether contract increases are pound-and-pence or percentage-based and what that rise looks like across the entire contract term. A next-generation telecoms management system must handle this seamlessly.

Modern CRM platforms should:

• Automatically calculate forecasted price increases
• Display compliant pricing summaries on every contract
• Sync those increases directly into the telecoms billing platform, removing manual updating
• Provide full transparency for both end users and resellers

anvil’s integrated solution already does this out-of-the-box, ensuring resellers stay OFCOM-compliant without any administrative overhead.

2. Automated Workflow from Contract to Billing

Manual fulfilment is one of the biggest bottlenecks in the telecoms industry. Businesses want faster provisioning, fewer human touchpoints, and a more reliable flow from sales to operations.

The gold standard going into 2026 is complete contract-to-billing automation. This includes:

• Order creation directly from the CRM
• Automated provisioning with suppliers
• Real-time syncing into billing
• Zero rekeying, zero duplication, zero delays

anvil’s order-to-bill cycle helps companies reduce duplicate work by up to 45%, demonstrating the scale of benefit achievable when automation is embedded at every stage.

3. Customer Insights, Analytics & Predictive Intelligence

In today’s hyper-competitive market, telecoms businesses cannot rely solely on winning new business to drive growth. Retention, expansion, and share of wallet are becoming the primary differentiators. CRM platforms must provide:

• Deep analytics across usage, spend, and product adoption
• Predictive churn modelling
• Insights that identify upsell and cross-sell opportunities
• Clear visibility of customer behaviour and profitability

With advanced data visibility built into the CRM, leaders can make faster, more confident decisions, staying ahead of customer needs, reducing churn, and increasing margin growth from their existing base.

4. Self-Service Management Tools for Customers

Customers in 2026 expect autonomy. They want to control services, make changes, and manage their estate without waiting in support queues. This makes self-service portals an essential part of any telecom CRM ecosystem.

Key capabilities should include:

• Real-time adds, moves, and changes (AMDs)
• Direct integration into contract management
• Automatic billing updates tied to customer-driven changes
• Better visibility into their services and usage

This level of empowerment not only improves customer satisfaction but also reduces internal support workloads significantly.

5. Integrated Sales & Billing to Prevent Revenue Leakage

Telecoms is one of the only industries where a single missed usage file or incorrect tariff mapping can erode thousands of pounds in margin. For 2026, airtight connection between CRM and telecoms billing platforms is non-negotiable. Resellers need a system that:

• Pulls monthly usage automatically
• Allocates charges accurately
• Eliminates mismatches between sold pricing and billed pricing
• Flags anomalies before invoices go out

Revenue leakage is one of the biggest silent threats in the telecoms sector. A unified CRM-to-billing engine ensures accuracy, protects margin, and significantly speeds up cash collection.

Why anvil Delivers All 5 Essential Features for 2026

anvil brings all five essential features together in a single, unified telecom CRM platform, giving resellers a complete central telecoms management system built for 2026.

With automated OFCOM price-increase management, contract-to-billing workflow automation, integrated analytics, self-service customer tools and real-time usage-to-billing accuracy, anvil removes the need for multiple systems and eliminates operational bottlenecks. By combining CRM, provisioning and telecoms billing platforms into one automated engine, anvil ensures full compliance, protects revenue, enhances customer experience and delivers the end-to-end efficiency telecoms businesses need for long-term growth and reseller succession.