{"collectionById":{"d4a5b68c-8afd-4bbe-a7ac-e9a8422fedde":{"id":"d4a5b68c-8afd-4bbe-a7ac-e9a8422fedde","name":"Blog Articles","fieldSchemas":[{"id":"df1c88d1-4bd8-4ecd-9059-463b9589de92","name":"Author Name","type":"plain_text"},{"id":"402ba26f-8f6d-4f5f-bf20-62e6549f4ad4","name":"Slug","type":"slug","role":"slug"},{"id":"ae927c85-aa79-4e28-8c75-31003f54ffe7","name":"Quote","type":"plain_text"},{"id":"1c546bb0-0a47-42f1-af1c-ca7d9622498a","name":"Headline","type":"plain_text"},{"id":"1f58afa6-2748-4188-b4a4-f1e54e37eca9","name":"Hero Image","type":"image"},{"id":"3f63011e-adf1-4400-b910-e1e4ad84bfb0","name":"Summary","type":"plain_text"},{"id":"dbda982c-c640-4f53-9459-57b0b59a3fb8","name":"Subtitle","type":"plain_text"},{"id":"3c9466e9-d46d-4c11-a250-8979c99b775e","name":"Closing summary","type":"rich_text"},{"id":"f2ba59b9-49cc-4ec6-9416-bda99d4c8383","name":"Title","type":"plain_text","role":"primary"},{"id":"6088e85f-05a9-4ecd-98e7-55d1d9e0b1ac","name":"Body text","type":"rich_text"},{"id":"b7712ee6-f9fd-4781-8c5c-e7e10ce8f81e","name":"Publish Date","type":"date"},{"id":"59fc2738-26da-4c3c-9e5b-87d2f729d4e0","name":"Category","type":"plain_text"}],"itemById":{"7e1b5507-8ae9-4d5a-820a-f4596192d54f":{"id":"7e1b5507-8ae9-4d5a-820a-f4596192d54f","index":"%NeNNNO","collectionId":"d4a5b68c-8afd-4bbe-a7ac-e9a8422fedde","fields":[{"id":"818bcf94-c972-4661-9f4b-683acbc287d0","value":"telecoms-billing-crm-solutions-anvil-billing-platform","itemId":"7e1b5507-8ae9-4d5a-820a-f4596192d54f","fieldSchemaId":"402ba26f-8f6d-4f5f-bf20-62e6549f4ad4"}]},"274b80e1-2797-4ad6-b2c4-4b68bb452b26":{"id":"274b80e1-2797-4ad6-b2c4-4b68bb452b26","index":"%NeNNNNNNNNO","collectionId":"d4a5b68c-8afd-4bbe-a7ac-e9a8422fedde","fields":[{"id":"ffa596ed-7af2-49d9-a046-450f346a4f29","value":"ofcom-compliance-checklist-2026-uk-telecoms-providers","itemId":"274b80e1-2797-4ad6-b2c4-4b68bb452b26","fieldSchemaId":"402ba26f-8f6d-4f5f-bf20-62e6549f4ad4"},{"id":"2f281ef7-2985-4186-9e9f-7b3bd1340cdd","value":"Industry Compliance","itemId":"274b80e1-2797-4ad6-b2c4-4b68bb452b26","fieldSchemaId":"59fc2738-26da-4c3c-9e5b-87d2f729d4e0"},{"id":"d59e1f4d-9012-4e9d-8fd9-cfa2754e780b","value":"the-2026-ofcom-compliance-checklist-for-uk-telecoms-providers","itemId":"274b80e1-2797-4ad6-b2c4-4b68bb452b26","fieldSchemaId":"402ba26f-8f6d-4f5f-bf20-62e6549f4ad4"},{"id":"66e3cb40-ed15-4b8f-8f70-c7fcd9f8935e","value":"The 2026 Ofcom Compliance Checklist for UK Telecoms Providers","itemId":"274b80e1-2797-4ad6-b2c4-4b68bb452b26","fieldSchemaId":"f2ba59b9-49cc-4ec6-9416-bda99d4c8383"},{"id":"9f8164a2-d4a9-42d3-ac64-3e1def59cb8c","value":"The anvil team","itemId":"274b80e1-2797-4ad6-b2c4-4b68bb452b26","fieldSchemaId":"df1c88d1-4bd8-4ecd-9059-463b9589de92"},{"id":"19ba5982-2631-4fc6-a554-03cf186b769b","value":"{\"image\":\"935e8dd59f956460aa66991c3ba09d22d0ced5df\",\"imageThumbnail\":\"9c59cb83fba5269a095cfb826dab5fe1b0cabc81\",\"originalImageHeight\":1118,\"originalImageWidth\":1856,\"altText\":\"\",\"fileName\":\"Blog 20.png\"}","itemId":"274b80e1-2797-4ad6-b2c4-4b68bb452b26","fieldSchemaId":"1f58afa6-2748-4188-b4a4-f1e54e37eca9"}]},"aa4ac6d6-b165-4cda-89e4-e684f73e1ceb":{"id":"aa4ac6d6-b165-4cda-89e4-e684f73e1ceb","index":"%NeNNNNNO","collectionId":"d4a5b68c-8afd-4bbe-a7ac-e9a8422fedde","fields":[{"id":"8a4a8c17-1523-45a4-88cd-70548ceb8cd6","value":"how-uk-resellers-should-rethink-telecoms-billing-in-2026-2027","itemId":"aa4ac6d6-b165-4cda-89e4-e684f73e1ceb","fieldSchemaId":"402ba26f-8f6d-4f5f-bf20-62e6549f4ad4"},{"id":"c9ca692b-1407-4c03-b75f-7748edcd6ab9","value":"From Billing Platform to Commercial Operating System. How UK Resellers Should Rethink Telecoms Billing in 2026–2027","itemId":"aa4ac6d6-b165-4cda-89e4-e684f73e1ceb","fieldSchemaId":"f2ba59b9-49cc-4ec6-9416-bda99d4c8383"},{"id":"e872f9ef-21d1-4881-a4fe-3d6142baed20","value":"Billing","itemId":"aa4ac6d6-b165-4cda-89e4-e684f73e1ceb","fieldSchemaId":"59fc2738-26da-4c3c-9e5b-87d2f729d4e0"},{"id":"ae8b02f9-62c8-46ab-be68-8bf159ff8888","value":"{\"image\":\"edc4b7fc52957bb800b5c178f44b93283220f6ad\",\"imageThumbnail\":\"209f1e1c4e661763d9cff5bf7d601760aa45892b\",\"originalImageHeight\":1118,\"originalImageWidth\":1807,\"altText\":\"\",\"fileName\":\"Blog 17.png\"}","itemId":"aa4ac6d6-b165-4cda-89e4-e684f73e1ceb","fieldSchemaId":"1f58afa6-2748-4188-b4a4-f1e54e37eca9"},{"id":"84d06a5f-6a75-4f54-b132-cefe6f8ac251","value":"The anvil team","itemId":"aa4ac6d6-b165-4cda-89e4-e684f73e1ceb","fieldSchemaId":"df1c88d1-4bd8-4ecd-9059-463b9589de92"}]},"f24f1f77-8764-4ca5-b30a-2cc04699bd14":{"id":"f24f1f77-8764-4ca5-b30a-2cc04699bd14","index":"%NeNNNNNNO","collectionId":"d4a5b68c-8afd-4bbe-a7ac-e9a8422fedde","fields":[{"id":"d2b923e5-252e-4d93-8dbf-2db3236a3a87","value":"A Practical Guide to CDR Rating and Revenue Assurance","itemId":"f24f1f77-8764-4ca5-b30a-2cc04699bd14","fieldSchemaId":"f2ba59b9-49cc-4ec6-9416-bda99d4c8383"},{"id":"d2d6a4d7-3355-4fa2-a68f-a92cf29f4990","value":"Billing","itemId":"f24f1f77-8764-4ca5-b30a-2cc04699bd14","fieldSchemaId":"59fc2738-26da-4c3c-9e5b-87d2f729d4e0"},{"id":"f3f52fad-94ee-4ba6-899e-8b550443bbf2","value":"The anvil team","itemId":"f24f1f77-8764-4ca5-b30a-2cc04699bd14","fieldSchemaId":"df1c88d1-4bd8-4ecd-9059-463b9589de92"},{"id":"dd5bc941-7397-4660-a965-676e3734a930","value":"2026-07-30","itemId":"f24f1f77-8764-4ca5-b30a-2cc04699bd14","fieldSchemaId":"b7712ee6-f9fd-4781-8c5c-e7e10ce8f81e"},{"id":"66f02bc0-feac-49d5-b88a-a328ac11f575","value":"{\"root\":{\"children\":[{\"children\":[{\"detail\":0,\"format\":1,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Bills are not enough anymore\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"heading\",\"version\":1,\"textFormat\":1,\"tag\":\"h3\"},{\"children\":[],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":1,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"In 2026-27, producing accurate-looking invoices is table stakes. With products spanning voice, mobile, broadband, IoT and managed services, wholesale margins under pressure and Ofcom scrutiny increasing, UK resellers and MSPs need continuous, CDR-based revenue assurance: every feed checked, every record rated, every exception surfaced, every contract term enforced - automatically. Start with the checklist above and run it against your current setup this week. If you find gaps - and most providers do - \",\"type\":\"text\",\"version\":1},{\"detail\":0,\"format\":1,\"mode\":\"normal\",\"style\":\"\",\"text\":\"book a free anvil demo\",\"type\":\"text\",\"version\":1},{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\" and see how an integrated CDR billing platform closes them for good.\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"root\",\"version\":1}}","itemId":"f24f1f77-8764-4ca5-b30a-2cc04699bd14","fieldSchemaId":"3c9466e9-d46d-4c11-a250-8979c99b775e"},{"id":"12ac6546-9c27-4544-bc13-e95274b52f9e","value":"cdr-rating-and-revenue-assurance-for-uk-telecom-resellers-and-msps","itemId":"f24f1f77-8764-4ca5-b30a-2cc04699bd14","fieldSchemaId":"402ba26f-8f6d-4f5f-bf20-62e6549f4ad4"},{"id":"878be240-5492-4277-ad05-5e2ea8d9cbd2","value":"{\"root\":{\"children\":[{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Here is an uncomfortable truth about telecoms billing: most revenue leakage is invisible. A missed usage file, an out-of-date tariff or a bundle configured slightly differently in billing than it was sold in CRM will not trigger an alarm. The invoices still go out. Customers still pay. Everything \",\"type\":\"text\",\"version\":1},{\"detail\":0,\"format\":2,\"mode\":\"normal\",\"style\":\"\",\"text\":\"looks\",\"type\":\"text\",\"version\":1},{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\" fine - until someone in finance notices that margin on a supposedly profitable base has quietly eroded by thousands of pounds a month.\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"For UK telecom resellers, ISPs and MSPs, the stakes have never been higher. The average customer bill now spans mobile, broadband, fibre, hosted voice, IoT SIMs and managed services - often sourced from three or four different carriers. Each product has its own usage feeds, its own rating rules, its own bundles and caps. At the same time, Ofcom's rules on contract terms, price increases and switching have raised the cost of getting billing wrong: mistakes are no longer just a margin problem, they are a compliance and reputation problem too.\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"This guide explains, in plain language, how telecoms CDR billing and rating actually work, where they go wrong, and what a modern CDR billing platform with built-in telecom revenue assurance for resellers and MSPs should do for you. It finishes with a practical checklist you can run against your own setup this week.\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":1,\"mode\":\"normal\",\"style\":\"\",\"text\":\"CDR basics in plain English\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"heading\",\"version\":1,\"textFormat\":1,\"tag\":\"h3\"},{\"children\":[],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":1,\"mode\":\"normal\",\"style\":\"\",\"text\":\"What is a call detail record?\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"heading\",\"version\":1,\"textFormat\":1,\"tag\":\"h4\"},{\"children\":[],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"A call detail record (CDR) is simply a line of data that describes a single billable event: who used the service, what they did, when, for how long, and - depending on the carrier - at what wholesale cost. A voice CDR records the calling number, the destination, the start time and the duration. A data record captures megabytes consumed. An SMS record logs each message sent. Multiply that by every user, every SIM and every line on your base, and a mid-sized reseller can easily be processing hundreds of thousands of records a month.\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"CDRs matter because they are the raw material of usage-based billing for voice, data and SMS. Fixed recurring charges are easy - the same line item every month. Usage is where the complexity, and the margin, lives.\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":1,\"mode\":\"normal\",\"style\":\"\",\"text\":\"How CDRs flow into your bill run?\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"heading\",\"version\":1,\"textFormat\":1,\"tag\":\"h4\"},{\"children\":[],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"The typical monthly process for a UK reseller or MSP looks something like this. Each carrier - whether that's a mobile aggregator, a wholesale voice provider or a broadband supplier - makes CDR files available, usually daily or monthly, each in its own format. Those files are imported into a billing system. A rating engine then applies your retail tariffs to each record: this call to this destination at this time costs this much, unless it falls inside a bundle, in which case it decrements an allowance instead. Rated usage is combined with recurring charges and one-off fees, invoices are generated, and payments are collected.\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"That is the theory. In practice, this is where spreadsheets creep in. Someone downloads the CDR files manually. Someone maintains tariff rates in Excel and re-keys them into the billing system. Someone checks bundle overages by eye. Someone reconciles the carrier's wholesale invoice against what was billed out - or, more often, doesn't, because there is never time. Every manual step is a place where revenue can leak.\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":1,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Common pitfalls in telecoms CDR billing and rating\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"heading\",\"version\":1,\"textFormat\":1,\"tag\":\"h5\"},{\"children\":[],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Having seen inside hundreds of reseller billing operations, the same failure patterns come up again and again.\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"children\":[{\"detail\":0,\"format\":1,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Missing or delayed CDR feeds.\",\"type\":\"text\",\"version\":1},{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\" A carrier's file arrives late, arrives incomplete, or doesn't arrive at all - and nobody notices because nothing in the process checks for it. The bill run completes, and a month of usage for a subset of customers is simply never charged. Unless you back-bill (awkward) or absorb it (expensive), that revenue is gone.\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"listitem\",\"version\":1,\"textFormat\":1,\"value\":1},{\"children\":[{\"detail\":0,\"format\":1,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Incorrect or out-of-date tariffs.\",\"type\":\"text\",\"version\":1},{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\" Wholesale rates change; retail rates in the billing system don't. Or a bespoke rate agreed for one customer is never loaded. Either you underbill and lose margin directly, or you overbill and lose the customer's trust - and potentially find yourself on the wrong side of a complaint.\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"listitem\",\"version\":1,\"textFormat\":1,\"value\":2},{\"children\":[{\"detail\":0,\"format\":1,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Inconsistent bundle and cap rules.\",\"type\":\"text\",\"version\":1},{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\" Bundle management, caps and shared allowances are among the most error-prone areas in reseller billing. A shared minutes pool configured differently in billing than in the customer's contract; a data cap that exists on paper but not in the rating engine; an allowance that resets on the wrong day of the month. Each discrepancy is small. Across a base, they compound.\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"listitem\",\"version\":1,\"textFormat\":1,\"value\":3},{\"children\":[{\"detail\":0,\"format\":1,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Multi-carrier complexity and reconciliation drift.\",\"type\":\"text\",\"version\":1},{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\" When you take multi-carrier billing feeds from the likes of major wholesale voice, mobile and broadband suppliers, each with different file formats, field definitions and delivery schedules, keeping retail billing aligned with wholesale cost becomes genuinely hard. Over time, the gap between what carriers charge you and what you charge customers - your actual margin - drifts, and without automated reconciliation nobody can say by how much.\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"listitem\",\"version\":1,\"textFormat\":1,\"value\":4},{\"children\":[{\"detail\":0,\"format\":1,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Disconnected CRM, contracts and billing.\",\"type\":\"text\",\"version\":1},{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\" This is the big one. If your product catalogue lives in the CRM, your contract terms live in signed PDFs, and your rating rules live in a separate billing engine, there is no single source of truth for what each customer should be paying. Sales sells one thing; billing charges another. The gap between \\\"sold\\\" and \\\"billed\\\" is where most revenue leakage hides.\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"listitem\",\"version\":1,\"textFormat\":1,\"value\":5}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"list\",\"version\":1,\"textFormat\":1,\"listType\":\"bullet\",\"start\":1,\"tag\":\"ul\"},{\"children\":[],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":1,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Mini-case: the leak nobody could see\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"heading\",\"version\":1,\"textFormat\":1,\"tag\":\"h5\"},{\"children\":[],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"One South-East managed service provider with around 1,800 billed connections ran billing on a legacy engine, tariffs in spreadsheets and contracts in a shared drive. During migration to an integrated platform, the data-load reconciliation surfaced three problems at once: a mobile carrier's data CDR feed had silently stopped for a subset of SIMs four months earlier; 60-odd customers were still on a call tariff withdrawn two years before; and a shared data allowance was configured 50% larger in billing than in the signed contracts. Combined impact: roughly £4,200 a month in unbilled and underbilled revenue - over £50,000 a year - none of which had shown up in any report, because no report existed to catch it. After the move, missing feeds trigger an exception before the bill run, not after it.\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":1,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Designing a modern CDR rating engine and revenue-assurance workflow\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"heading\",\"version\":1,\"textFormat\":1,\"tag\":\"h4\"},{\"children\":[],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"So what does \\\"good\\\" look like? A modern CDR rating engine paired with a proper revenue-assurance workflow has a few defining characteristics.\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"children\":[{\"detail\":0,\"format\":1,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Continuous, not monthly, processing.\",\"type\":\"text\",\"version\":1},{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\" Rather than a frantic bill-run day, CDRs are imported and rated continuously or near-real-time as files arrive. Problems surface when they happen - a feed that stops mid-month is flagged within days, not discovered after invoices have gone out.\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"listitem\",\"version\":1,\"textFormat\":1,\"value\":1},{\"children\":[{\"detail\":0,\"format\":1,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Exception reporting as standard.\",\"type\":\"text\",\"version\":1},{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\" Every bill run should produce a list of things that look wrong before invoices are released: unrated records, usage against ceased services, calls to unrecognised destinations, customers with zero usage who normally have plenty. The absence of expected data is as important a signal as the presence of bad data.\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"listitem\",\"version\":1,\"textFormat\":1,\"value\":2},{\"children\":[{\"detail\":0,\"format\":1,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Multi-service rating in one engine.\",\"type\":\"text\",\"version\":1},{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\" Voice, mobile, broadband, fibre, hosted voice and IoT should be rated by one engine against one product catalogue, not stitched together from parallel systems. That includes proper support for bundles and shared allowances across users and sites, caps that actually enforce, and multiple minute-rate plans running side by side.\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"listitem\",\"version\":1,\"textFormat\":1,\"value\":3},{\"children\":[{\"detail\":0,\"format\":1,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Anomaly detection and revenue leakage alerts.\",\"type\":\"text\",\"version\":1},{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\" Beyond hard exceptions, the platform should notice patterns: a usage spike on one account (possible fraud, possible bill shock), a customer whose margin has dropped below threshold, a carrier feed whose volume is 30% down on trend. Intelligent alerts to finance and operations turn revenue assurance from an annual audit into a daily habit.\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"listitem\",\"version\":1,\"textFormat\":1,\"value\":4},{\"children\":[{\"detail\":0,\"format\":1,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Margin visibility by customer and product.\",\"type\":\"text\",\"version\":1},{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\" If you cannot see wholesale cost against retail revenue at the level of individual customers and services, you are managing margin blind. Buying and selling data should live in the same place.\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"listitem\",\"version\":1,\"textFormat\":1,\"value\":5}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"list\",\"version\":1,\"textFormat\":1,\"listType\":\"bullet\",\"start\":1,\"tag\":\"ul\"},{\"children\":[],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":1,\"mode\":\"normal\",\"style\":\"\",\"text\":\"How integrated CRM, contracts and billing improve CDR accuracy\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"heading\",\"version\":1,\"textFormat\":1,\"tag\":\"h4\"},{\"children\":[],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Revenue assurance is usually framed as a billing problem, but many of the worst leaks start upstream. Consider two everyday scenarios.\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":1,\"mode\":\"normal\",\"style\":\"\",\"text\":\"The CPI uplift that never happened.\",\"type\":\"text\",\"version\":1},{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\" A customer's contract entitles you to an annual index-linked price increase, complying with Ofcom's rules on price rises being set out in pounds and pence at signature. But the contract lives in a PDF in someone's inbox, and nobody tells billing. The uplift is never applied. Across a few hundred contracts, that is a five-figure annual loss - entirely legitimate revenue, simply never collected. On a platform where contract terms and Ofcom-compliant price increases are managed alongside billing, the uplift is scheduled, applied and evidenced automatically.\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":1,\"textStyle\":\"\"},{\"children\":[],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":1,\"mode\":\"normal\",\"style\":\"\",\"text\":\"The bundle sold but never built.\",\"type\":\"text\",\"version\":1},{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\" Sales closes a deal in the CRM including a 5,000-minute shared bundle at an agreed rate. The order is provisioned, but the bundle is never configured in the rating engine - so every call rates at standard price. The customer notices, disputes the bill, and you spend hours crediting and rebuilding trust. When the CRM product catalogue and the billing engine are the same system, what was sold \",\"type\":\"text\",\"version\":1},{\"detail\":0,\"format\":2,\"mode\":\"normal\",\"style\":\"\",\"text\":\"is\",\"type\":\"text\",\"version\":1},{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\" what gets billed, because there is only one definition of the product.\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":1,\"textStyle\":\"\"},{\"children\":[],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"The pattern is simple: every hand-off between systems - CRM to provisioning, contract to billing, billing to accounts - is a place where the sold and the billed can diverge. A telecoms billing and invoicing platform that holds the customer record, the contract, the product catalogue and the rating rules together removes the hand-offs, and with them most of the divergence.\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":1,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Practical checklist: assess your own CDR billing setup\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"heading\",\"version\":1,\"textFormat\":1,\"tag\":\"h4\"},{\"children\":[],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Work through these questions with your finance and operations leads. Be honest - every \\\"no\\\" is a potential leak.\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"children\":[{\"detail\":0,\"format\":1,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Feeds.\",\"type\":\"text\",\"version\":1},{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\" Do you know, today, whether every expected CDR file from every carrier arrived this month? Would an alert fire if one didn't?\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"listitem\",\"version\":1,\"textFormat\":1,\"value\":1},{\"children\":[{\"detail\":0,\"format\":1,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Tariffs.\",\"type\":\"text\",\"version\":1},{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\" When did you last reconcile retail tariffs in your billing system against current carrier rate decks and customer contracts? Is there one owner for rate changes?\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"listitem\",\"version\":1,\"textFormat\":1,\"value\":2},{\"children\":[{\"detail\":0,\"format\":1,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Bundles and caps.\",\"type\":\"text\",\"version\":1},{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\" Can you evidence that every bundle, cap and shared allowance in billing matches the signed contract? Do caps actually enforce?\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"listitem\",\"version\":1,\"textFormat\":1,\"value\":3},{\"children\":[{\"detail\":0,\"format\":1,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Exceptions.\",\"type\":\"text\",\"version\":1},{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\" Does your bill run produce an exception report before invoices are released - unrated records, zero-usage anomalies, usage on ceased services? Does anyone review it?\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"listitem\",\"version\":1,\"textFormat\":1,\"value\":4},{\"children\":[{\"detail\":0,\"format\":1,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Reconciliation.\",\"type\":\"text\",\"version\":1},{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\" Do you routinely compare carrier wholesale invoices against your billed-out revenue, per service? Do you know your margin by customer?\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"listitem\",\"version\":1,\"textFormat\":1,\"value\":5},{\"children\":[{\"detail\":0,\"format\":1,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Price increases.\",\"type\":\"text\",\"version\":1},{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\" Are contractual and Ofcom-compliant price increases applied automatically from contract data, or do they depend on someone remembering?\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"listitem\",\"version\":1,\"textFormat\":1,\"value\":6},{\"children\":[{\"detail\":0,\"format\":1,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Integration.\",\"type\":\"text\",\"version\":1},{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\" Do your CRM, contracts, billing engine and accounting package share data automatically - or is the connection a person with a spreadsheet?\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"listitem\",\"version\":1,\"textFormat\":1,\"value\":7},{\"children\":[{\"detail\":0,\"format\":1,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Audit trail.\",\"type\":\"text\",\"version\":1},{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\" If a customer disputed a charge from six months ago, could you trace it back to the underlying CDRs and the tariff in force at the time within minutes?\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"listitem\",\"version\":1,\"textFormat\":1,\"value\":8}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"list\",\"version\":1,\"textFormat\":1,\"listType\":\"number\",\"start\":1,\"tag\":\"ol\"},{\"children\":[],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":2,\"mode\":\"normal\",\"style\":\"\",\"text\":\"If you answered \\\"no\\\" or \\\"not sure\\\" to three or more, you almost certainly have leakage - the only question is how much.\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":2,\"textStyle\":\"\"},{\"children\":[],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":1,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Where anvil fits: CDR rating, billing and revenue assurance in one platform\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"heading\",\"version\":1,\"textFormat\":1,\"tag\":\"h4\"},{\"children\":[],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"anvil was built for exactly this problem. It is a UK platform that combines telecom-specific CRM, operational workflow, contracts and billing in a single system - so the gap between what was sold and what gets billed is designed out rather than patched over.\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"On the billing side, anvil's billing and invoicing module ingests multi-carrier CDRs from more than 100 integrated suppliers, rates usage across multiple minute-rate plans, applies call bundle controls, and supports both bureau and self-billing models with over 50 billing formats. Exception reporting is built into the bill run, so missing feeds, unrated records and anomalies surface before invoices go out - not in a customer complaint afterwards.\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\"Because billing sits alongside anvil's CRM, product catalogue and contract management, tariffs and bundles flow from the deal to the invoice without re-keying. Price-increase management tools handle uplifts from contract data, and the quality and compliance module - including automated Ofcom-ready contracts and One Touch Switching support - keeps the regulatory side auditable. Direct debit and accounting-platform integrations close the loop from rated CDR to cash collected.\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":0,\"textStyle\":\"\"},{\"children\":[{\"detail\":0,\"format\":2,\"mode\":\"normal\",\"style\":\"\",\"text\":\"The result:\",\"type\":\"text\",\"version\":1},{\"detail\":0,\"format\":0,\"mode\":\"normal\",\"style\":\"\",\"text\":\" billing day becomes a routine, not an event - and revenue assurance becomes something your platform does continuously, not something you commission when the numbers look odd.\",\"type\":\"text\",\"version\":1}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"paragraph\",\"version\":1,\"textFormat\":2,\"textStyle\":\"\"}],\"direction\":null,\"format\":\"\",\"indent\":0,\"type\":\"root\",\"version\":1,\"textFormat\":2}}","itemId":"f24f1f77-8764-4ca5-b30a-2cc04699bd14","fieldSchemaId":"6088e85f-05a9-4ecd-98e7-55d1d9e0b1ac"},{"id":"49d321fa-a697-4748-ad4a-1fcee39cff9f","value":"Most telecoms revenue leakage never trips an alarm: the invoices still go out, customers still pay, and margin quietly erodes by thousands a month. This guide explains in plain language how CDR billing and rating actually work, the five failure patterns that cause leaks, and what a modern rating engine and revenue-assurance workflow should do. It ends with an eight-point checklist you can run against your own setup this week.","itemId":"f24f1f77-8764-4ca5-b30a-2cc04699bd14","fieldSchemaId":"3f63011e-adf1-4400-b910-e1e4ad84bfb0"},{"id":"ce13b19d-4585-4672-8227-df57cf995c3b","value":"The revenue leak nobody can see: CDR rating and revenue assurance, explained.","itemId":"f24f1f77-8764-4ca5-b30a-2cc04699bd14","fieldSchemaId":"1c546bb0-0a47-42f1-af1c-ca7d9622498a"},{"id":"ffc28e0a-f3c4-411c-9be7-130d35d64f57","value":"For UK resellers, ISPs and MSPs, most revenue leakage is invisible. A missing usage file or a mismatched bundle never triggers an alarm, the invoices still go out, and margin quietly erodes by thousands a month. Here's how to catch it.","itemId":"f24f1f77-8764-4ca5-b30a-2cc04699bd14","fieldSchemaId":"dbda982c-c640-4f53-9459-57b0b59a3fb8"},{"id":"ff41f9ea-abbc-43a1-8180-e7c1fb62da01","value":"\"Most revenue leakage is invisible. The invoices still go out. Customers still pay. 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